Preferred Care appointments are scheduled with the provider of your choice. Typical appointment types would include checkups, management of conditions (like asthma or ADHD), or rechecks for acute problems (like ear infections). Preferred Care appointments are almost always available for these types of appointments because they are scheduled in advance. You may also use Preferred Care appointments for same-day sick care when they are available. However, the later in the day you call, the less likely it is that you will be able to schedule your appointment with your preferred provider. If we cannot schedule you that day with your preferred provider, you will be given a choice to either schedule with that provider on another day or use our Express Kids Clinic.